- Malfunction or damage due to untimely replacement or maintenance of consumable parts.

Circumstances where requires additional payment for maintenance: If any of the following circumstances takes place, which does not fall within the scope of the warranty service, the Company may refuse to provide maintenance service or may request you pay related maintenance charges after sending the unit for repair:

- The original purchase receipt has been altered, or its date is hard to identify.

- The Product is not acquired from an authorized distributor of the Company or is acquired from illicit sources.

- The parts of the Product have gone beyond the warranty period or are not covered by the warranty.

- Any breakdown or damage caused by non-compliance with regulations stated in the user manual or improper use (such as exceeding the recommended number of riders, exceeding the loading capacity or weight limits, and not following other riding precautions), storage, and packaging.

- Failure to do proper maintenance according to the manual.

- Accidental crash or misuse.

- Riding in areas where general bikes are not suitable for riding.

- Business leasing or non-licensed improper use.

- Damage caused by war, natural disasters, and other irresistible causes.

- Any breakdown or damage caused by installation, repair, modification, or removal performed by service centers or personnel not authorized by DAHON.

- Modifying or altering original specifications, colors, or parts replacement with those from brands not designated by DAHON.

- Tire leakage or blowout due to punctures from nails, glass, cutting fragments, sharp stones, and other objects.

- Malfunction or damage due to untimely replacement or maintenance of consumable parts.

Freight charge will apply for return after repair.

DAHON will not take on any responsibility if the return goods contain any non DAHON products.

Regarding any incidental damage, indirect damage, special damage or consequential damage caused by or related to purchase or use of the Product, the Company assumes no responsibility, even if the Company has been informed of the possibility that the damage may happen.

Points of attention for paid maintenance:

- Maintenance charges include the charges of parts, service and shipping.

- Due to factors like fluctuation of foreign exchange rates and various prices for parts, the maintenance charges may slightly differ from those at the place of original purchase.

- Your local service center will first contact you before repair, informing you of possible maintenance charges, and asking you whether you agree to pay to carry out the maintenance.

- The currency and limitations for payment of maintenance charges are decided by the service center.

- When the service center decides that the Product for repair requires a payment, but if you render the maintenance, you must pick up the product for repair from the original maintenance center, and the service center will not take the responsibility product's safekeeping and shipping.

Screen the problems by self-checking.

- Please first review the User's Manual included with the Product:

The User's Manual provided by DAHON containing a lot of information about product use. The manual we compose from user's perspective can answer many of your questions. If your manual has been lost; you may download the manual you need from the DAHON website.

Visit DAHON website for support: DAHON retains a group of customer service engineers with profession and knowledge. You may post a message about the problem you encounter on DAHON's categorized discussion forum, and our engineers will try their best to answer your question concerning product use immediately. Or you may search on the website for FAQ, to see whether there is any solution for similar problems.

- Seek support from the original store of purchase or distributor of the Product:

If you cannot seek any solution for the problem out of the above methods, you may seek support from the original store of purchase or distributor, and can provide you with any necessary resource and service.

- Bring the Product to the service center authorized for maintenance:

If your product has been determined by the DAHON engineer or store as problematic or defective in hardware, and may incur the need for replacement of parts, you may bring the Product for repair, purchase invoice or receipt to the DAHON-authorized service center closest to your location for assistance, or entrust the original store of purchase to send the Product for repair on your behalf. However, the customer must properly pack the Product when sending it for repair, to avoid further damage in the course of shipping.

If we do not receive warranty items after 10 working days once the RA number is given out. This RA number will be canceled, and we will send these items back when we receive it. So please make sure you will be sending the warranty items to us once you receive the RA number.

This warranty does not override the statutory rights of the consumer. Local laws take precedence over the terms of this warranty agreement in cases where local laws are applicable.

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