Refund policy

Thank you for shopping with Dahon. We strive to ensure your complete satisfaction with every purchase. Please review our return and refund policy below, updated in accordance with United Kingdom and consumer standards.

1. 14-Day Return Conditions

We offer a 14-day return window, giving you 14 days after receiving your item to request a return.

To be eligible for a standard return, your item must strictly meet all of the following conditions:

No signs of use: The item must be unused, unworn, and free from any dirt, mileage, or wear.
No damage or neglect: The item must show no signs of abuse, accidental damage, or neglect.
Original packaging: The item must be returned in the original box and packaging it arrived in, including all tags, manuals, and accessories.
Proof of purchase: A valid receipt or proof of purchase is required.

Restocking Fee Notice: A 15% restocking fee (calculated based on the original purchase price) will apply to all approved standard returns to cover administrative, inspection, and repackaging costs.

2. Return Shipping & Fee Summary

Reason for Return	Return Shipping Cost	15% Restocking Fee
Change of Mind / Standard Return	Paid by Customer (or deducted from refund)	Applies
Damaged on Arrival / Wrong Item	Free (Covered by Dahon)	Waived
Manufacturing Fault / Defect	Free (Covered by Dahon)	Waived

3. How to Initiate a Return

Contact Us: Email our customer support team at support@dahon.com with your order number, reason for return, and photo/video evidence of the item's condition.
Receive Authorization: If your return is approved, we will provide a Return Merchandise Authorization (RMA) along with a return shipping label and detailed instructions on where to send your package.
Pack and Ship: Securely pack the item in its original box and attach the provided return label.

Note: Items returned to us without prior authorization will not be accepted and may be returned to the sender at the customer's expense.

4. UK Statutory Rights (14-Day Cooling-Off Period)

If merchandise is delivered into the United Kingdom, you have the statutory right to cancel or return your order within 14 days of receipt for any reason under applicable Consumer Contracts Regulations.

Inspection Rights: You are permitted to inspect the item as you would in a retail shop.
Diminished Value: If the product has been used, assembled, ridden, or damaged beyond basic inspection, we reserve the right to deduct an amount from your refund corresponding to the loss in value of the goods.

5. Damages, Defects, and Issues

Please inspect your order immediately upon delivery.

Transit Damage or Wrong Item: Contact us at support@dahon.com within 48 hours of delivery with clear photos of the outer box and damaged item. We will arrange a free replacement or a full refund.
Manufacturing Defects: If your product develops a functional fault after use, it is covered under our separate Product Warranty. Please contact support with details of the issue.

6. Exceptions / Non-Returnable Items

Unless faulty, the following items cannot be returned:

Used, ridden, or altered products.
Customized or personalized products.
Gift cards or promotional items.

7. Exchanges

If an exchange is recommended by us and you agree to proceed, we will initiate the exchange process for you. First, we will arrange for the return of your original item. Once the returned item is received and processed at our warehouse, we will automatically ship the new item to you.

8. Refunds & Processing Times

Inspection: Once your return is received at our facility, our team will inspect it against our return conditions within 3–5 business days.
Approval Notice: We will notify you via email whether your refund has been approved or rejected.
Payout: If approved, your refund (minus applicable restocking fees and shipping costs, where relevant) will be processed back to your original payment method within 10 business days.
Bank Processing: Please note that your bank or credit card company may require an additional 3–5 business days to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@dahon.com.